Undeliverable Packages

Last Updated: Dec 13, 2017 11:29AM EST
If an item is returned to us as undeliverable, please note that we will need to charge the additional shipping fees to re-send the package.

For any packages declared undeliverable due to customer(s) providing The Ghostly Store with an invalid or incorrect address, The Ghostly Store is not responsible for refunding the order until either 1) the goods are returned to The Ghostly Store, at which point a refund for the cost of goods will be dispensed, OR 2) the package is confirmed lost by the postal carrier, at which point a refund for the cost of goods will be dispensed.

If you decide to cancel your order after it has been returned undeliverable, we will not be able to refund you the shipping charges.